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Customer Service

If you would like to talk to us in person, or place a phone order, call us
TOLL-FREE at 1-866-44-LINGO (866-445-4646).  

We are open from 9:00 am to 5:00 pm, Monday through Friday, except holidays.  If you call after hours, you may leave a message and a customer service specialist will contact you the following business day.

(For all calls
outside the United States,
please dial 1-801-571-0793).

You may also send us an email with any questions or comments:
CustomerServiceLS@LingoShop.com

 


PIMSLEUR Satisfaction Guarantees

Complete Courses
Comprehensive Courses
Compact Courses

Instant Conversation Courses
Quick & Simple Courses



PIMSLEUR Satisfaction Guarantees

LingoShop.com relieves any worries about the effectiveness of our Pimsleur courses--with our Satisfaction Guarantees.

There are two types of satisfaction guarantees, based on the course type. See the details below.


Complete Courses
-- Comprehensive 1, 2, & 3  (or 1, 2, 3, & 4)
Comprehensive Courses
& Compact Courses

--------------------------
*** 100% money-back Performance Guaranatee

LingoShop offers a special 100% money-back Performance Guarantee on all our Pimsleur Complete, Comprehensive, or Compact language courses.

Spoken Performance Guarantee:
If you are not at the target Spoken Proficiency Level,
based on the ACTFL language scale & test (American Council for Teaching of Foreign Language) ,
by the end of our Pimsleur Complete, Comprehensive, or Compact courses, you may return those courses for a full refund. 

Target Spoken Proficiency Levels:

Complete Course (levels 1, 2, 3) Intermediate High
Comprehensive - level 3 Intermediate High
Comprehensive - level 2 Intermediate Mid
Comprehensive - level 1 Intermediate Low
Compact Course Novice


Many of our Pimsleur course users go through Levels I, II, & III (the Complete course), at which time they are at the ACTFL Intermediate-High Proficiency Level in both speaking and reading the foreign language.



Quick & Simple Courses
& Instant Conversation Courses

--------------------------
*** 100% Satisfaction Guaranatee

Pimsleur Quick & Simple courses, and Instant Conversation courses come with a Satisfaction Guarantee.  To obtain a refund on these courses, simply follow the instructions below:

If, after carefully following the instructions on pages 2 and 3 of the owners manual, you are not completely satisfied with the progress you have made, you may return the complete program for a full refund of your purchase price.

You have 90 days from the date of purchase to submit your refund request.

To receive a refund, you must return the original program (all cassettes or CD's) and the box packaging, plus the original sale receipt to:

Carl Yezzi
C/O Pimsleur Guarantee
100 Front Street
Riverside, NJ  08075

Please include your name and full mailing address for proper delivery of your refund check.  Refund check will be issued in your name.  Allow 6-8 weeks for delivery of the refund.  Your shipping and handling will not be refunded.  One refund per customer.  This offer is only valid in the US.

We are not responsible for lost, late, postage due or misdirected responses.  Requests not complying with all refund requirements will not be honored.




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